The Customer Loyalty and Retention Strategies Course is designed to provide the necessary skills and knowledge to help customer service representatives and support teams build solid customer relationships that keep customers coming back. The training would have a mix of hands-on exercises, interactive sessions, case studies, and real-world examples. At the end of the training, participants will be able to implement all that has been learned in their respective businesses to improve customer relationships and loyalty.

By the end of the Customer Loyalty and Retention Strategies course, participants will be able to:

• Build a customer-centric culture within the organization

• Develop a customer loyalty strategy to increase profits

• Analyze customer behaviors to understand their needs and preferences

• Implement strategies to improve customer satisfaction and retention

• Use effective communication and relationship management techniques to build customer loyalty

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date

Requirements:

• Customer service representatives and support teams

• Business owners, entrepreneurs, and managers responsible for customer loyalty and retention

• Working professionals looking to change careers, jobs to the areas of customer service

• Job seekers aspiring to start a career in customer service

• Individuals across various industries including construction, oil and gas, government, development sector, ICT, health, and hospitality.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.