Customer Relationship Management: Boosting Customer Loyalty and Business Growth
overview
Course Overview
Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will know how to turn an unhappy customer into your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.
Learning Outcomes
By the end of the Customer Relationship Management course, participants will be able to:
- Understand the key concepts of customer relationship management (CRM) and its benefits for businesses.
- Identify different CRM strategies and how to implement them effectively.
- Apply CRM tools and technologies to manage customer interactions and data.
- Develop and implement a customer lifecycle management plan to acquire, retain, and grow customers.
- Analyze customer data to understand customer needs and preferences.
- Improve customer satisfaction and loyalty through effective communication and relationship management.
Curriculum
What is Customer Service?
Who are your customers?
Understanding and meeting expectations
SMART Goals
Setting Standards
Communication
Telephone Techniques
Dealing with Difficult People
Steps to Problem Solving
Resolving Conflicts
Service PRIDE
Managing stress
Customer Relationship Management
What CRM is and Who it serves?
Checklist for success
Requirement Driven Product Selection
Considerations in Tool Selection
Strategies for Customer Retention
Building the Future
Homegrown vs Application Service Provider
The Development Team
Evaluation and Reviewing Your Program
who attends
Right For You
Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
- Experienced individuals who manage customer relationship activities in diverse fields
- Working professionals seeking to change career, job or industry to customer relationship related field
- Individuals who meets the requirements and intend on starting a career in customer relationship management
- Mid to senior-level executives in any sector
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Key Program Features
Training
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth training approach employs hands-on learning, which imparts the skills required for specific job roles.
Internship & Projects
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course provides up to 4 months of internship while working on real work projects, which adds expertise and verifiable work references in the resident country.
Career Development
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course assists participants in securing a job through the development of a professional profile and job prospecting.
teaching team
Meet Your Facilitator(s)
Adekunle Ola
Founder and Chief Solution Provider • Nigeria
B.Sc. in Business Administration; CCSP (Certified Customer Service Professional); Certifications in Communication Specialties (Interactive Intelligence); Elementor Development (WordPress).
Adekunle Ola is a dynamic business visionary and trainer with over 14 years of experience in business administration, customer care, and leadership. With certifications such as the Certified Customer Service Professional (CCSP) and expertise in communication and Elementor development, Adekunle equips students with the technical and interpersonal skills needed to excel in today’s business world. He has a proven track record of driving success through strategic planning for projects like CARONC group and the 11identity project. As a captivating storyteller and inspiring leader, Adekunle fosters a supportive learning environment where students build critical thinking, communication, and leadership skills. As the founder and Chief Solution Provider at Oldpine Resource, he ensures students gain the latest practical insights, preparing them for impactful careers in the digital age.
Oluwatosin Orekoya
Client Relationship Manager • Nigeria
BSc in Accounting; HND in Accounting.
Oluwatosin Orekoya is a seasoned professional and Client Relationship Manager at Piston & Fusion Business Academy, with a BSc and HND in Accounting. She brings expertise in CRM tools, customer relationship management, retention, and loyalty processes, developed through her experience at UBA as a Customer Service Executive. Passionate about empowering future leaders, Oluwatosin teaches courses on customer service and relationship management, focusing on helping businesses understand and exceed customer expectations. Her commitment to customer success is rooted in building trust and loyalty through every interaction, and she is dedicated to equipping students with the skills needed to excel in customer service.
course schedule
The Schedule For This Course
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
Classroom
Weekdays
Dates:
10th Apr – 11th Apr, 2025
As of Fri Feb 21 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
Virtual
Weekdays
Dates:
10th Apr – 11th Apr, 2025
As of Fri Feb 21 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
fees
What It Will Cost
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
Standard
₦120,000
Virtual Only
Course Materials
Certificate
Manual, Cases & Templates
Mentorship
-
Refreshment
-
Perks
-
-
Additional Services
-
-
Standard Plus
₦150,000
Virtual Only
Course Materials
Certificate
Manual, Cases & Templates
Mentorship
3 Months
Refreshment
-
Perks
-
-
Additional Services
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
Professional
₦170,000
Classroom & Virtual
Course Materials
Print & PDF
Certificate
Manual, Cases & Templates
Mentorship
-
Refreshment
Teabreak & Lunch
Perks
Souvenir
Notepad & Pen
Additional Services
-
-
Professional Plus
₦200,000
Classroom & Virtual
Course Materials
Print & PDF
Certificate
Manual, Cases & Templates
Print & PDF
Mentorship
3 Months
Refreshment
Tea Break & Lunch
Perks
Souvenir
Notepad & Pen
Additional Services
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
apply now
Ready to Join the Course?
This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.
How to Apply:
- Check the website to select a course of choice and fee.
- Pay the registration fee and tuition to P&F account domiciled at First Bank
- DETAILS Account Name: Piston & Fusion Ltd Account Number: 2015242578 Bank: First Bank of Nigeria
- Send your name, phone no, email, training location, amount paid & proof of payment to fees@pistonandfusion.org
- Complete the enrollment form ONLY AFTER PAYMENT
- CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.
https://www.pistonandfusion.org/enrol-now?type=individual&course=customer-relationship-management-boosting-customer-loyalty-and-business-growth
Request a Proposal
Are you a corporate client looking to upskill your team?
To register multiple employees for our courses, please fill out this form to request a proposal.
We’ll provide you with a detailed quote, outlining the costs and benefits of your chosen courses. Once approved, we’ll generate an invoice for payment.
Let’s elevate your team's skills together!
https://www.pistonandfusion.org/enrol-now?type=corporate&course=customer-relationship-management-boosting-customer-loyalty-and-business-growthcontact us
Want to Get in Touch?
Individual
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Corporate
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