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Corporate Programmes, Customer Management Courses

Call Center Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element ... Show more
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523 Students enrolled
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  • Description
  • Curriculum

Call Center Training Course Overview 

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. The Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.

What is the Call Center Training Course Syllabus?

The course syllabus is based on the Call Center Training. The syllabus covers the following knowledge areas:

  • The Importance of Customer Service
  • Telephone Etiquette
  • Mastering Communication Skills
  • Providing Excellence in Phone Service
  • Dealing with Difficult Customers
  • Handling Diversity
  • Call Center Scenarios
  • CRS Technologies
  • Setting Call Center Standards
  • Managing Your Customer Call Center Service Position

What Training Materials/Resources Do I Need For The Course?

The following Call Center training materials and resources will be needed for the course, but it will be provided by Piston & Fusion;

  • Student manuals
  • Training slides
  • Stationary
  • Tea & lunch

How Do I Become A Call Center Expert?

  • Start a chat with our online career adviser to determine the course suitability for your career
  • Enroll for the course and attend the upcoming training for your preferred location
  • Develop a new CV and update your profile with the new skills you have acquired from the course
  • Prospect for employment opportunities for Call Center Professionals
Anthony Ani
“Relocating to Canada was the most challenging decision I and my family had to make, the uncertainties of a new country. I was determined that I won't risk everything to start earning minimum wage. I took my PMP training with Piston & Fusion, earned my certification at the first attempt, and to be honest it has elevated my career trajectory”
Gabriel Eluke (Human Resources/Admin) | Netcom Africa Limited
"I became a professional Human Resource personnel after my training with piston and Fusion. It brought a great turn around to my career and remains one of the best decisions I ever took. "
Okhueleigbe Usifo (Construction safety officer/ OFA) | Beedie Construction Canada
"The firm I worked with in Abuja had not paid salaries for 5 months, I decided to leave the country, and left for Dubai. I applied for a safety officer vacancy, out of 15 applicants I was the only person that was selected with HSE level 1, 2 and 3 certificate. I thought getting a job here would be difficult but my certificate helped me."
Uju Edinbus | Perform Group (Goal.com)
"I wanted to change my job, I needed something to give me the advantage to switch jobs. My friend advised I take a digital marketing course, after the training I started prospecting jobs, I got a call for my first interview, at the interview I was grilled extensively on my credentials, thanks to my digital marketing knowledge I got what I will describe as my dream job."
Mojisola Mosuro PMP | ExxonMobil
“As a fresh graduate I knew getting a good job would be a challenge. I researched online for a professional course to boost my CV, and I found P&F Project Management course. I completed the course. I have since changed jobs 3 times. Project Management. was the best Decision I made.”

How much & How Long Is The Call Center Training Course?

Piston and Fusion offer the Call Center Course in Nigeria in our study centres in Lagos, Abuja and Port Harcourt. For information on dates and fees see below or chat with us.

LAGOS – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

Lagos Venue: 122a Obadina Street, Omole Phase 1 Ikeja Lagos

ABUJA – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

Abuja Venue: 27B Limpopo Street, Maitama, Abuja.

Port Harcourt – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

PH Venue: Oceanville Estate, 55 King Perekule Street GRA Phase II, PH

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People who enrolled for this course, also enrolled for the following courses

Customer Relationship Management Emotional Intelligence
Goal Setting Stress Management

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Course details
Duration 2 days
Lectures 14
Level Intermediate
Popular courses
Piston & Fusion