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We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.
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Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will know how to turn an unhappy customer into your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.
By the end of the Customer Relationship Management course, participants will be able to:
1. Outline
What is Customer Service?
SMART Goals
Dealing with Difficult People
Customer Relationship Management
Strategies for Customer Retention
2. Detailed Outline
What is Customer Service?
Who are your customers?
Understanding and meeting expectations
SMART Goals
Setting Standards
Communication
Telephone Techniques
Dealing with Difficult People
Steps to Problem Solving
Resolving Conflicts
Service PRIDE
Managing stress
Customer Relationship Management
What CRM is and Who it serves?
Checklist for success
Requirement Driven Product Selection
Considerations in Tool Selection
Strategies for Customer Retention
Building the Future
Homegrown vs Application Service Provider
The Development Team
Evaluation and Reviewing Your Program
Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth training approach employs hands-on learning, which imparts the skills required for specific job roles.
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course provides up to 4 months of internship while working on real work projects, which adds expertise and verifiable work references in the resident country.
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course assists participants in securing a job through the development of a professional profile and job prospecting.
Customer relationship management refers to the tools and systems businesses use in tracking, developing and retaining their customers
There are a number of Customer relationship management job roles with very good salaries in Nigeria. Most sectors in Nigeria such as Finance, Real Estate, Manufacturing, and Consulting require project experts. These customer relationship management roles cover beginners to experienced positions.
Customer Relationship Management Certifications are one of the most sought after certifications in Nigeria, Customer Relationship Management certifications are listed as top 5 certifications in 2022. The most popular Customer Relationship Management certification in Nigeria is the Certified Customer Relationship Manager also known as the CRM Certification.
Customer Relationship Management certification in Nigeria is a globally recognized certification administered by Chartered Institute of Customer Relationship Management CICRM. Customer Relationship Management certificate holders are one of the best paid professionals in Nigeria. Earning a Customer Relationship Management certification in Nigeria will be a valuable addition to your career.
Getting a Certificate in Customer Relationship Management at Piston and Fusion Business Academy comes with a personify one month mentorship program with the facilitator, CV appraisal showing your recent skills and prospecting job opportunities for application will be sent. The venue of the training is 122a Obadina Street Omole Phase 1 Ikeja, with a course fee of ₦120,000.
Attend our Customer Relationship Management Training in Lagos Nigeria, The course is designed to help you create value for the organization and customers. The Customer Relationship Management Training will run for a period of 3 days, the classes have a fast track weekday option and the standard weekend option. All training materials will be provided for the course, this will include student manuals, case studies, and exam practice questions.
Customer Relationship Management courses have been designed to teach participants the importance and application of the CRM system. The training is done both online and classroom. Online sessions are instructed and live teaching. All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participants will earn an authorized certificate.
Customer Relationship Management Course online sessions are instructed-led live teaching, All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participants will earn an authorized certificate.
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
₦120,000
₦150,000
₦170,000
₦200,000
Virtual Only
with final grading
Available at N30,000
X
X
X
X
-
-
CV Development | LinkedIn Optimization Available at N5000
₦120,000
₦150,000
₦170,000
₦200,000
Virtual Only
with final grading
Included in Package
X
X
X
X
Exam Application
Job Alerts
CV Development | LinkedIn Optimization 1 Package Included
₦120,000
₦150,000
₦170,000
₦200,000
Classroom & Virtual
Flash Drive (PDF)
Flash Drive (PDF)
Hard Copy
with final grading
Available at N30,000
Tea Break
Lite Lunch
X
Notepad & Pen
Exam Application
Job Alerts
CV Development | LinkedIn Optimization 1 Package Included
₦120,000
₦150,000
₦170,000
₦200,000
Classroom & Virtual
Hard Copy & PDF
Flash Drive (PDF)
Hard Copy & PDF
Review & grading
Included in Package
Maxi Breakfast
Maxi Lunch
Back Pack
Notepad & Pen
Exam Application
Job Alerts
CV Development | LinkedIn Optimization Both Package Included
This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.
We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.