Selling is a skill area in which you never stop learning. Virtually everybody in sales today sells over the phone at least part of the time, but is it time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance and sometimes replace other means of marketing and selling, and it can dramatically increase your sales success. This Telemarketing workshop will help develop your communication, persuasion and negotiation skills so that every sales call is personalized to each prospect and each situation.

By the end of the course, participants will be able to:

• Develop the skills required for effective telephone communication, including overcoming call anxiety, using greetings effectively, and active listening.

• Build rapport with customers and project a professional phone presence.

• Craft engaging sales pitches that highlight the value proposition of products or services.

• Develop telemarketing scripts tailored to different customer situations.

• Learn objection handling techniques to address customer concerns and close sales.

• Understand and comply with telemarketing regulations.

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage telemarketing activities in diverse fields

• Working professionals seeking to change career, job or industry to telemarketing related field

• Individuals who meets the requirements and intend on starting a career in sales

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.