logo

Improving Service Delivery: Creating Memorable Customer Experience

This Course equips you with practical strategies to streamline operations, exceed customer expectations, and achieve service excellence across any organization.

Improving Service Delivery: Creating Memorable Customer Experience

Apply Before

May 22, 2025

Next Start Date(s)

Fees

delivery

Classroom & Virtual

duration

2 days

enrolled students

9,999

Improving Service Delivery: Creating Memorable Customer Experience

overview

Course Overview

Service operations are important. They are the parts of the organization that create and deliver service to customers. The service could be delivered to customers inside an organization, such as staff in other functions, or the service provided by public sector organizations, voluntary organizations, mass transport services, professional services, business-to-business services, retailers, internet services, tourism and hospitality. The Improving Service Delivery course focuses on how to manage and improve the operations in service organizations. The strategies taught during the course can be applied to any type of service business, the course will analyze problems faced by operations managers, and employ the use of case studies from a wide range of businesses globally.

Learning Outcomes

By the end of the course, participants will be able to:

  • Identify the key factors that contribute to effective service delivery.
  • Develop strategies for improving customer satisfaction.
  • Learn how to measure and evaluate service quality.
  • Implement methods for continuous improvement in service delivery processes.
  • Develop skills for effectively communicating with customers.
  • Learn how to handle customer complaints and resolve issues effectively.

Curriculum

Introducing Service Operations Management

Developing and Using The Service Concept

Understanding Customers, Relationships and Managing Expectations

Managing Supply Networks and Supplier Relationships

Designing The Customer Experience and Service Process

Measuring, Controlling and Managing (People & Service Resources)

Driving Continuous Improvement

Learning from Problems & Other Operations

Creating & Implementing The Strategy

Building A World-Class Service Organization.

Introducing Service Operations Management

Developing and Using The Service Concept

Understanding Customers, Relationships and Managing Expectations

Managing Supply Networks and Supplier Relationships

Designing The Customer Experience and Service Process

Measuring, Controlling and Managing (People & Service Resources)

Driving Continuous Improvement

Learning from Problems & Other Operations

Creating & Implementing The Strategy

Building A World-Class Service Organization

who attends

Right For You

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

  • Experienced individuals who manage service delivery activities in diverse fields
  • Working professionals seeking to change career, job or industry to service delivery related field
  • Individuals who meets the requirements and intend on starting a career in marketing
  • Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Key Program Features

Training

The Improving Service Delivery: Creating Memorable Customer Experience training approach employs hands-on learning, which imparts the skills required for specific job roles.

Internship & Projects

The Improving Service Delivery: Creating Memorable Customer Experience course provides up to 4 months of internship while working on real work projects, which adds expertise and verifiable work references in the resident country.

Career Development

The Improving Service Delivery: Creating Memorable Customer Experience course assists participants in securing a job through the development of a professional profile and job prospecting.

teaching team

Meet Your Facilitator(s)

testimonials

What Participants Said

The P&F Experience

Piston & Fusion Business Academy empowers individuals and businesses to achieve their professional goals through a variety of innovative courses, programs, and career services.

The P&F Experience Video

course schedule

The Schedule For This Course

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

Classroom

Weekdays

Dates:

29th May – 30th May, 2025

Days:

Thu & Fri

Time:

8:30am – 3:30pm

Duration:

2 days

Weekends

Contact Us

Virtual

Weekdays

Dates:

29th May – 30th May, 2025

Days:

Thu & Fri

Time:

8:30am – 3:30pm

Duration:

2 days

Weekends

Contact Us

fees

What It Will Cost

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

STD

₦190,000

STD +

₦240,000

PRO

₦270,000

PRO +

₦320,000

Standard

₦190,000

Virtual Only

Course Materials

PDF

Certificate

PDF

Manual, Cases & Templates

PDF

Mentorship

-

Refreshment

-

Perks

-

-

Additional Services

-

-

apply now

Ready to Join the Course?

This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.

How to Apply:

  • Check the website to select a course of choice and fee.
  • Pay the registration fee and tuition to P&F account domiciled at First Bank
  • DETAILS Account Name: Piston & Fusion Ltd Account Number: 2015242578 Bank: First Bank of Nigeria
  • Complete the enrollment form ONLY AFTER PAYMENT
  • CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.

Reserve a slot

Loading...

FAQs

Frequently Asked Questions

Service Operations encompass all the activities and processes involved in delivering services to customers. These services can range from internal services provided within an organization to external services offered to customers in various sectors such as public sector, healthcare, hospitality, transportation, and more.

Improving Service Delivery is crucial for businesses because it enhances customer satisfaction and loyalty, increases competitiveness, drives revenue growth, strengthens brand reputation, and improves employee morale and engagement.

This course will cover a wide range of topics related to service operations management, including service quality principles and frameworks, service design and delivery processes, customer relationship management (CRM) strategies, service operations management tools and techniques, managing service performance and measuring customer satisfaction, service recovery and complaint handling, technology and innovation in service delivery, analyzing service operations challenges and developing solutions, and case studies of successful service delivery practices from diverse industries.

This course is beneficial for a wide range of professionals, including service managers and supervisors, customer service representatives, operations managers, business owners and entrepreneurs, and anyone involved in the delivery of services to customers.

By attending this course, participants can expect to develop a strong understanding of service operations management principles, learn how to improve service quality and customer satisfaction, enhance their skills in managing service delivery processes, develop effective strategies for addressing customer complaints and resolving service issues, gain valuable insights into best practices in service operations management, improve their ability to lead and motivate service teams, and enhance their career prospects in service-oriented organizations.