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Customer Relationship Management: Boosting Customer Loyalty and Business Growth

Build lasting customer relationships with our Customer Relationship Management (CRM) Course!

 Customer Relationship Management: Boosting Customer Loyalty and Business Growth

Apply Before

April 3, 2025

Next Start Date(s)

Fees

delivery

Classroom & Virtual

duration

2 days

enrolled students

9,999

Customer Relationship Management: Boosting Customer Loyalty and Business Growth

overview

Course Overview

Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will know how to turn an unhappy customer into your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.

Learning Outcomes

By the end of the Customer Relationship Management course, participants will be able to:

  • Understand the key concepts of customer relationship management (CRM) and its benefits for businesses.
  • Identify different CRM strategies and how to implement them effectively.
  • Apply CRM tools and technologies to manage customer interactions and data.
  • Develop and implement a customer lifecycle management plan to acquire, retain, and grow customers.
  • Analyze customer data to understand customer needs and preferences.
  • Improve customer satisfaction and loyalty through effective communication and relationship management.

Curriculum

What is Customer Service?

SMART Goals

Dealing with Difficult People

Customer Relationship Management

Strategies for Customer Retention

What is Customer Service?

Who are your customers?

Understanding and meeting expectations


SMART Goals

Setting Standards

Communication

Telephone Techniques


Dealing with Difficult People

Steps to Problem Solving

Resolving Conflicts

Service PRIDE

Managing stress


Customer Relationship Management

What CRM is and Who it serves?

Checklist for success

Requirement Driven Product Selection

Considerations in Tool Selection


Strategies for Customer Retention

Building the Future

Homegrown vs Application Service Provider

The Development Team

Evaluation and Reviewing Your Program

who attends

Right For You

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

  • Experienced individuals who manage customer relationship activities in diverse fields
  • Working professionals seeking to change career, job or industry to customer relationship related field
  • Individuals who meets the requirements and intend on starting a career in customer relationship management
  • Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Key Program Features

Training

The Customer Relationship Management: Boosting Customer Loyalty and Business Growth training approach employs hands-on learning, which imparts the skills required for specific job roles.

Internship & Projects

The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course provides up to 4 months of internship while working on real work projects, which adds expertise and verifiable work references in the resident country.

Career Development

The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course assists participants in securing a job through the development of a professional profile and job prospecting.

teaching team

Meet Your Facilitator(s)

testimonials

What Participants Said

The P&F Experience

Piston & Fusion Business Academy empowers individuals and businesses to achieve their professional goals through a variety of innovative courses, programs, and career services.

The P&F Experience Video

course schedule

The Schedule For This Course

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

Classroom

Weekdays

Dates:

10th Apr – 11th Apr, 2025

Days:

Thu & Fri

Time:

8:30am – 4pm

Duration:

2 days

Weekends

Contact Us

Virtual

Weekdays

Dates:

10th Apr – 11th Apr, 2025

Days:

Thu & Fri

Time:

8:30am – 4pm

Duration:

2 days

Weekends

Contact Us

fees

What It Will Cost

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

STD

₦120,000

STD +

₦150,000

PRO

₦170,000

PRO +

₦200,000

Standard

₦120,000

Virtual Only

Course Materials

PDF

Certificate

PDF

Manual, Cases & Templates

PDF

Mentorship

-

Refreshment

-

Perks

-

-

Additional Services

-

-

apply now

Ready to Join the Course?

This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.

How to Apply:

  • Check the website to select a course of choice and fee.
  • Pay the registration fee and tuition to P&F account domiciled at First Bank
  • DETAILS Account Name: Piston & Fusion Ltd Account Number: 2015242578 Bank: First Bank of Nigeria
  • Complete the enrollment form ONLY AFTER PAYMENT
  • CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.

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FAQs

Frequently Asked Questions

Customer relationship management refers to the tools and systems businesses use in tracking, developing and retaining their customers


There are a number of Customer relationship management job roles with very good salaries in Nigeria. Most sectors in Nigeria such as Finance, Real Estate, Manufacturing, and Consulting require project experts. These customer relationship management roles cover beginners to experienced positions.


Customer Relationship Management Certifications are one of the most sought after certifications in Nigeria, Customer Relationship Management certifications are listed as top 5 certifications in 2022. The most popular Customer Relationship Management certification in Nigeria is the Certified Customer Relationship Manager also known as the CRM Certification.


Customer Relationship Management certification in Nigeria is a globally recognized certification administered by Chartered Institute of Customer Relationship Management CICRM. Customer Relationship Management certificate holders are one of the best paid professionals in Nigeria. Earning a Customer Relationship Management certification in Nigeria will be a valuable addition to your career.


Getting a Certificate in Customer Relationship Management at Piston and Fusion Business Academy comes with a personify one month mentorship program with the facilitator, CV appraisal showing your recent skills and prospecting job opportunities for application will be sent. The venue of the training is 122a Obadina Street Omole Phase 1 Ikeja, with a course fee of ₦120,000.

Attend our Customer Relationship Management Training in Lagos Nigeria, The course is designed to help you create value for the organization and customers. The Customer Relationship Management Training will run for a period of 3 days, the classes have a fast track weekday option and the standard weekend option. All training materials will be provided for the course, this will include student manuals, case studies, and exam practice questions.


Customer Relationship Management courses have been designed to teach participants the importance and application of the CRM system. The training is done both online and classroom. Online sessions are instructed and live teaching. All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participants will earn an authorized certificate.


Customer Relationship Management Course online sessions are instructed-led live teaching, All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participants will earn an authorized certificate.