delivery
Classroom & Virtual
duration
2 days
enrolled students
9,999
overview
Course Overview
Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will know how to turn an unhappy customer into your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.
Learning Outcomes
By the end of the Customer Relationship Management course, participants will be able to:
- Understand the key concepts of customer relationship management (CRM) and its benefits for businesses.
- Identify different CRM strategies and how to implement them effectively.
- Apply CRM tools and technologies to manage customer interactions and data.
- Develop and implement a customer lifecycle management plan to acquire, retain, and grow customers.
- Analyze customer data to understand customer needs and preferences.
- Improve customer satisfaction and loyalty through effective communication and relationship management.
Curriculum
What is Customer Service?
SMART Goals
Dealing with Difficult People
Customer Relationship Management
Strategies for Customer Retention
What is Customer Service?
Who are your customers?
Understanding and meeting expectations
SMART Goals
Setting Standards
Communication
Telephone Techniques
Dealing with Difficult People
Steps to Problem Solving
Resolving Conflicts
Service PRIDE
Managing stress
Customer Relationship Management
What CRM is and Who it serves?
Checklist for success
Requirement Driven Product Selection
Considerations in Tool Selection
Strategies for Customer Retention
Building the Future
Homegrown vs Application Service Provider
The Development Team
Evaluation and Reviewing Your Program
who attends
Right For You
Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
- Experienced individuals who manage customer relationship activities in diverse fields
- Working professionals seeking to change career, job or industry to customer relationship related field
- Individuals who meets the requirements and intend on starting a career in customer relationship management
- Mid to senior-level executives in any sector
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Key Program Features
Training
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth training approach employs hands-on learning, which imparts the skills required for specific job roles.
Internship & Projects
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course provides up to 4 months of internship while working on real work projects, which adds expertise and verifiable work references in the resident country.
Career Development
The Customer Relationship Management: Boosting Customer Loyalty and Business Growth course assists participants in securing a job through the development of a professional profile and job prospecting.
teaching team
Meet Your Facilitator(s)
testimonials
What Participants Said
The P&F Experience
Piston & Fusion Business Academy empowers individuals and businesses to achieve their professional goals through a variety of innovative courses, programs, and career services.
course schedule
The Schedule For This Course
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
Classroom
Weekdays
Dates:
5th Jun – 6th Jun, 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
Virtual
Weekdays
Dates:
5th Jun – 6th Jun, 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
fees
What It Will Cost
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
₦120,000
₦150,000
₦170,000
₦200,000
Standard
₦120,000
Virtual Only
Course Materials
Certificate
Manual, Cases & Templates
Mentorship
-
Refreshment
-
Perks
-
-
Additional Services
-
-
₦120,000
₦150,000
₦170,000
₦200,000
Standard Plus
₦150,000
Virtual Only
Course Materials
Certificate
Manual, Cases & Templates
Mentorship
3 Months
Refreshment
-
Perks
-
-
Additional Services
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
₦120,000
₦150,000
₦170,000
₦200,000
Professional
₦170,000
Classroom & Virtual
Course Materials
Print & PDF
Certificate
Manual, Cases & Templates
Mentorship
-
Refreshment
Teabreak & Lunch
Perks
Souvenir
Notepad & Pen
Additional Services
-
-
₦120,000
₦150,000
₦170,000
₦200,000
Professional Plus
₦200,000
Classroom & Virtual
Course Materials
Print & PDF
Certificate
Manual, Cases & Templates
Print & PDF
Mentorship
3 Months
Refreshment
Tea Break & Lunch
Perks
Souvenir
Notepad & Pen
Additional Services
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
apply now
Ready to Join the Course?
This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.
How to Apply:
- Check the website to select a course of choice and fee.
- Pay the registration fee and tuition to P&F account domiciled at First Bank
- DETAILS Account Name: Piston & Fusion Ltd Account Number: 2015242578 Bank: First Bank of Nigeria
- Send your name, phone no, email, training location, amount paid & proof of payment to fees@pistonandfusion.org
- Complete the enrollment form ONLY AFTER PAYMENT
- CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.
Reserve a slot
FAQs
Frequently Asked Questions
Customer relationship management refers to the tools and systems businesses use in tracking, developing and retaining their customers
There are a number of Customer relationship management job roles with very good salaries in Nigeria. Most sectors in Nigeria such as Finance, Real Estate, Manufacturing, and Consulting require project experts. These customer relationship management roles cover beginners to experienced positions.
Customer Relationship Management Certifications are one of the most sought after certifications in Nigeria, Customer Relationship Management certifications are listed as top 5 certifications in 2022. The most popular Customer Relationship Management certification in Nigeria is the Certified Customer Relationship Manager also known as the CRM Certification.
Customer Relationship Management certification in Nigeria is a globally recognized certification administered by Chartered Institute of Customer Relationship Management CICRM. Customer Relationship Management certificate holders are one of the best paid professionals in Nigeria. Earning a Customer Relationship Management certification in Nigeria will be a valuable addition to your career.
Getting a Certificate in Customer Relationship Management at Piston and Fusion Business Academy comes with a personify one month mentorship program with the facilitator, CV appraisal showing your recent skills and prospecting job opportunities for application will be sent. The venue of the training is 122a Obadina Street Omole Phase 1 Ikeja, with a course fee of ₦120,000.
Attend our Customer Relationship Management Training in Lagos Nigeria, The course is designed to help you create value for the organization and customers. The Customer Relationship Management Training will run for a period of 3 days, the classes have a fast track weekday option and the standard weekend option. All training materials will be provided for the course, this will include student manuals, case studies, and exam practice questions.
Customer Relationship Management courses have been designed to teach participants the importance and application of the CRM system. The training is done both online and classroom. Online sessions are instructed and live teaching. All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participants will earn an authorized certificate.
Customer Relationship Management Course online sessions are instructed-led live teaching, All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participants will earn an authorized certificate.