delivery
Classroom & Virtual
duration
2 days
enrolled students
9,999
Related Courses
overview
Course Overview
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.
Learning Outcomes
By the end of the training, participants will be able to:
- Apply a structured problem-solving framework to analyze situations, identify root causes, and develop effective solutions.
- Define the problem clearly and concisely to ensure a focused and efficient approach.
- Gather and analyze relevant information to gain a comprehensive understanding of the problem.
- Generate creative solutions through brainstorming and other creative thinking techniques.
- Evaluate potential solutions based on feasibility, effectiveness, and potential consequences.
- Select the best course of action and develop a clear implementation plan.
- Effectively communicate the chosen solution to stakeholders and team members.
- Monitor the effectiveness of the solution and make adjustments as needed.
Curriculum
Introduction to Problem Solving and Decision Making
Problem Identification and Definition
Analyzing Problems
Decision-Making Styles
Decision-Making Process
Cognitive Biases and Decision-Making Errors
Creative Problem Solving
Decision Implementation and Evaluation
Communication and Presentation of Decisions
Introduction to Problem Solving and Decision Making
Defining problems and decisions
The importance of effective problem solving and decision making
The relationship between problem solving and decision making
Problem Identification and Definition
Recognizing problems vs symptoms
Defining problem statements
Prioritizing problems based on impact and urgency
Group problem identification exercises
Analyzing Problems
Root cause analysis
SWOT analysis
Fishbone (Ishikawa) diagrams
Brainstorming techniques
Decision-Making Styles
Understanding decision-making styles (autocratic, democratic, consensus)
Pros and cons of each style
Selecting the appropriate style for different situations
Decision-Making Process
Steps in the decision-making process
Identifying decision criteria and alternatives
Risk assessment and management
Decision matrix and multi-criteria analysis
Cognitive Biases and Decision-Making Errors
Common cognitive biases in decision-making
Strategies to mitigate biases
Recognizing and avoiding decision-making errors
Creative Problem Solving
Techniques for generating creative solutions
Mind mapping and brainstorming
Role-playing and scenario planning
Design thinking and innovation in problem solving
Decision Implementation and Evaluation
Developing action plans
Monitoring progress and performance
Adapting decisions when necessary
Post-decision evaluation and feedback
Communication and Presentation of Decisions
Communicating decisions effectively
Engaging stakeholders and addressing concerns
Preparing decision briefs and presentations
who attends
Right For You
Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
- Customer Service Representatives resolving customer complaints and issues.
- Human Resources Professionals addressing employee concerns and making decisions related to hiring, development, and performance management.
- Individuals enthusiastic about problem-solving and decision-making
- Job-seekers looking to take on a role that requires problem-solving and decision making
- Managers, supervisors and senior-level executives in their organization responsible for making decisions and solving problems within their teams.
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Why is Piston & Fusion ranked the best training institute in Nigeria?
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course schedule
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
Classroom
Weekdays
Dates:
28th Aug – 29th Aug, 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
Virtual
Weekdays
Dates:
28th Aug – 29th Aug, 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
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FAQs
Frequently Asked Questions
- Start a chat with our online career adviser to determine the course suitability for your career
- Enroll for the course and attend the upcoming training for your preferred location
- Develop a new CV and update your profile with the new skills you have acquired from the course
- Prospect for employment opportunities in this profession
- Increase your awareness of problem solving steps and tools
- Distinguish root cause from symptoms to identify the right solution for the right problem
- Enhance your skills in solving problems and making decisions through identifying your own problem-solving style
- Improve your ability to participate in and communicate about a collaborative problem-solving process
- Recognize the top ten rules of good decision making
