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Problem Solving & Decision Making

Our Problem-Solving Training Course equips you with the essential skills to identify problems, analyze root causes, and develop effective solutions.

Problem Solving & Decision Making

Apply Before

March 20, 2025

Next Start Date(s)

Fees

delivery

Classroom & Virtual

duration

2 days

enrolled students

9,999

Problem Solving & Decision Making

overview

Course Overview

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Learning Outcomes

By the end of the training, participants will be able to:

  • Apply a structured problem-solving framework to analyze situations, identify root causes, and develop effective solutions.
  • Define the problem clearly and concisely to ensure a focused and efficient approach.
  • Gather and analyze relevant information to gain a comprehensive understanding of the problem.
  • Generate creative solutions through brainstorming and other creative thinking techniques.
  • Evaluate potential solutions based on feasibility, effectiveness, and potential consequences.
  • Select the best course of action and develop a clear implementation plan.
  • Effectively communicate the chosen solution to stakeholders and team members.
  • Monitor the effectiveness of the solution and make adjustments as needed.

Curriculum

Introduction to Problem Solving and Decision Making

Problem Identification and Definition

Analyzing Problems

Decision-Making Styles

Decision-Making Process

Cognitive Biases and Decision-Making Errors

Creative Problem Solving

Decision Implementation and Evaluation

Communication and Presentation of Decisions

Introduction to Problem Solving and Decision Making

Defining problems and decisions

The importance of effective problem solving and decision making

The relationship between problem solving and decision making


Problem Identification and Definition

Recognizing problems vs symptoms

Defining problem statements

Prioritizing problems based on impact and urgency

Group problem identification exercises


Analyzing Problems

Root cause analysis

SWOT analysis

Fishbone (Ishikawa) diagrams

Brainstorming techniques


Decision-Making Styles

Understanding decision-making styles (autocratic, democratic, consensus)

Pros and cons of each style

Selecting the appropriate style for different situations


Decision-Making Process

Steps in the decision-making process

Identifying decision criteria and alternatives

Risk assessment and management

Decision matrix and multi-criteria analysis


Cognitive Biases and Decision-Making Errors

Common cognitive biases in decision-making

Strategies to mitigate biases

Recognizing and avoiding decision-making errors


Creative Problem Solving

Techniques for generating creative solutions

Mind mapping and brainstorming

Role-playing and scenario planning

Design thinking and innovation in problem solving


Decision Implementation and Evaluation

Developing action plans

Monitoring progress and performance

Adapting decisions when necessary

Post-decision evaluation and feedback


Communication and Presentation of Decisions

Communicating decisions effectively

Engaging stakeholders and addressing concerns

Preparing decision briefs and presentations

who attends

Right For You

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

  • Customer Service Representatives resolving customer complaints and issues.
  • Human Resources Professionals addressing employee concerns and making decisions related to hiring, development, and performance management.
  • Individuals enthusiastic about problem-solving and decision-making
  • Job-seekers looking to take on a role that requires problem-solving and decision making
  • Managers, supervisors and senior-level executives in their organization responsible for making decisions and solving problems within their teams.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Key Program Features

Training

The Problem Solving & Decision Making training approach employs hands-on learning, which imparts the skills required for specific job roles.

Internship & Projects

The Problem Solving & Decision Making course provides up to 4 months of internship while working on real work projects, which adds expertise and verifiable work references in the resident country.

Career Development

The Problem Solving & Decision Making course assists participants in securing a job through the development of a professional profile and job prospecting.

teaching team

Meet Your Facilitator(s)

testimonials

What Participants Said

The P&F Experience

Piston & Fusion Business Academy empowers individuals and businesses to achieve their professional goals through a variety of innovative courses, programs, and career services.

The P&F Experience Video

course schedule

The Schedule For This Course

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

Classroom

Weekdays

Dates:

27th Mar – 28th Mar, 2025

Days:

Thu & Fri

Time:

8:30am – 4pm

Duration:

2 days

Weekends

Contact Us

Virtual

Weekdays

Dates:

27th Mar – 28th Mar, 2025

Days:

Thu & Fri

Time:

8:30am – 4pm

Duration:

2 days

Weekends

Contact Us

fees

What It Will Cost

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

STD

₦120,000

STD +

₦150,000

PRO

₦170,000

PRO +

₦200,000

Standard

₦120,000

Virtual Only

Course Materials

PDF

Certificate

PDF

Manual, Cases & Templates

PDF

Mentorship

-

Refreshment

-

Perks

-

-

Additional Services

-

-

apply now

Ready to Join the Course?

This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.

How to Apply:

  • Check the website to select a course of choice and fee.
  • Pay the registration fee and tuition to P&F account domiciled at First Bank
  • DETAILS Account Name: Piston & Fusion Ltd Account Number: 2015242578 Bank: First Bank of Nigeria
  • Complete the enrollment form ONLY AFTER PAYMENT
  • CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.

Reserve a slot

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FAQs

Frequently Asked Questions

  1. Start a chat with our online career adviser to determine the course suitability for your career
  2. Enroll for the course and attend the upcoming training for your preferred location
  3. Develop a new CV and update your profile with the new skills you have acquired from the course
  4. Prospect for employment opportunities in this profession

  1. Increase your awareness of problem solving steps and tools
  2. Distinguish root cause from symptoms to identify the right solution for the right problem
  3. Enhance your skills in solving problems and making decisions through identifying your own problem-solving style
  4. Improve your ability to participate in and communicate about a collaborative problem-solving process
  5. Recognize the top ten rules of good decision making